Our Commitment to Your Satisfaction
At COKER TRACTOR WORKS, we take pride in offering top-quality heavy equipment and exceptional service. If for any reason you’re not satisfied with your purchase, we’ve designed a clear and fair return policy to ensure a hassle-free process.
Eligibility for Returns
Used Equipment: Returns are accepted within 14 days or 50 working hours of delivery for qualifying items. The equipment must be in the same condition as delivered.
Non-Returnable Items: Certain custom orders or specialized attachments may not be eligible for return. These items will be clearly marked at the time of purchase.
How to Initiate a Return
Contact Us: Reach out to our support team at 📧 [email protected] or 📞 (785) 599-7680 within the eligible return period.
Provide Details: Share your order number, a description of the issue, and any relevant photos to expedite the process.
Receive Instructions: Our team will guide you through the return process, including packing instructions and shipping arrangements.
Refund Policy
Inspection Upon Return: Once we receive the returned equipment, it will be inspected to confirm its condition.
Processing Time: Refunds are typically processed within 14 business days after inspection.
Refund Method: Refunds will be issued to the original payment method.
Important Notes
Equipment returned without prior authorization may be refused.
Returns that do not meet the eligibility criteria may be subject to a restocking fee of up to 15%.